5-4

Change consultants- metaphors

1. medical - a physician may ask for help to diagnose. but the choice still is with the physiican on what treatment
2. engineering - diagnostics are done and solution is chosed by O  - seek services to implement
3. process- collab bw ∆agent and O  ∆avoids resposibity for diagnosis or presecripton - they just enable to comprehend problems and diagnose by themselves.> like below 

steps to using a ∆agent

1. initiate program , realize you need help 
2. diagnose problem
3. schedule tracks
4. implement tracks
5. evaulating results
6. overviewing key elements of approach- goal is not to quick fix but rather to not worry about making it go to the bottom line right away.

It is a process that allows the capture of dispersed tacit knowledge throughout the organization.  , become more of a learning O