3 core values
- Valid information
- free and informed choice
- internal commitment
- Test assumptions- get valid info, make informed decisions- ie/hank and bob - Bob lightens workload for hank and hank misinterprets- "I have inferred that you were dissatisfied with my performance, am I correct?"
- Share all relevant info - share if it could be helpful - "I am worried that if I tell you this, you will use it against me - but I want to be honest with you..."
- Focus on interests, not positions- ask group to list criteria in order for member to accept that solution- figure out the interests that lead people to certain positions (ie interest: safety - position : get a honda civic) When a member offers solution - point out why it meets interests
- be specific - use examples
- Agree on what important words mean - ie/concensus, parking , red v purple
- explain the reasons behind one's statements, ?s, and actions
- Disagree openly w/ any member of the group
- Make statements, then invite FAQ
- Jointly design ways to test disagreements and solutions
- Discuss undiscussable issues- somtimes raises feelings of mistrust, inadequecy and defensiveness- "I realize this may be an undiscussable issue, but I feel like we would be more effective if we solved it" -
- keep discussion focused- also means discussing until all members understand
- don't take cheap shots or distract group
- all members are expected to participate in all phases
- exchange relevant info w/ nongroup members- who can help?
- make decisions by consensus- more time, but then more are internally commited
- do self-critique- giving neg. feedback can be hard - but easier if given in way that followes ground rules - like making a statement and then inviting for others to disagree - keep in mind that self critique is to improve groups performance
Tuckman's Team Development stages
- Forming
- Storming
- Norming
- Performing
- Adjouning
Chapter 10 pg 322-344
No comments:
Post a Comment